Terms & Conditions

Operator and contact details

Vantourino is the trading name of the Operator identified above. The Operator runs the Vantourino website and online booking service and provides the rides described here.

Use the contact details above for bookings, complaints and legal notices. Where the Operator publishes a separate address for complaints or data protection, that address applies for those matters. Registry and tax identifiers are shown above where applicable.

Scope and definitions

Vantourino provides pre-booked organized sightseeing and leisure experiences. A ride normally follows an organized route or experience format. It is not an on-demand taxi service, and the Customer does not freely determine an individual point to point transport route.

Products may include the Beer Ride, the Prosecco Ride and the Sightseeing Ride, together with optional extras, bundles and vouchers.

In these Terms: Customer means the person making the booking; Participant means a person attending the ride; Booking means the confirmed reservation. The Customer is responsible for informing the other Participants of the relevant conditions.

Booking and conclusion of the contract

During booking the Customer selects a ride, a duration, a date, a time and the number of Participants, adds any extras, and provides contact information (and company or invoice details where requested). Before the binding order the Customer sees an order summary and confirms acceptance of these Terms and of the privacy information.

After the order the Customer receives a booking code and a confirmation on a durable medium by email. Booking states are as follows: - an unpaid hold is a reservation awaiting payment and is not guaranteed; - a pending booking has been placed but the required payment has not yet succeeded; - a confirmed booking exists once the required payment (full payment or the deposit) has succeeded.

The contract is concluded when the Booking becomes confirmed. An unpaid checkout hold currently expires after 45 minutes; if payment does not succeed in time, the hold expires and no confirmed Booking is created. The Customer can correct input errors on the summary before submitting the order.

Prices, deposits and payment

Prices are shown in EUR. The final price is displayed before the binding order, with applicable taxes and mandatory charges included as shown. Optional extras are shown separately.

Depending on the ride, a booking may support full payment or a deposit with the remaining amount payable as stated in the booking summary and confirmation. Card payments are processed by Stripe. The Operator does not store full payment card details.

An unpaid Stripe checkout hold currently expires after 45 minutes. A booking is not guaranteed merely because the Customer started but did not complete payment, and a failed or expired payment does not automatically create a confirmed Booking.

Fixed date leisure service and withdrawal

A Vantourino ride is a leisure service booked for a specific date and time. Where the contract provides for the service at a precisely agreed time or during a precisely agreed period, the standard statutory withdrawal period may not apply under the applicable Slovak consumer protection exception for scheduled leisure services.

This does not remove your other statutory rights. Rights remain available where the Operator fails to provide the agreed service, and mandatory consumer protections cannot be excluded by these Terms. The same notice is presented before you submit a binding booking, not only here.

Customer cancellation, rescheduling and no show

Cancellation or rescheduling requests must be sent through the published contact channel. Any applicable refund, credit or cancellation charge is based on the conditions disclosed before the order and confirmed with the Booking. The Operator will not apply a hidden charge that was not disclosed before the contract was concluded.

Late arrival or a no show is handled under the disclosed cancellation policy. Please contact the Operator without unnecessary delay. Your statutory rights remain unaffected.

Changes and cancellation by the Operator

The Operator may need to adjust or cancel a ride for reasons of safety, severe weather, road restrictions, traffic incidents, vehicle failure, operational or regulatory restrictions, or other circumstances outside its reasonable control.

Where reasonable, the Operator may make a proportionate route, time or vehicle adjustment and will notify the Customer promptly where reasonably possible. Where the Operator cannot provide the essential booked service, it will offer rescheduling or an appropriate refund. This does not exclude statutory liability.

Arrival, participation and safety

Participants should arrive at the communicated meeting point and time. The Customer is responsible for the correct group size. Participants must follow the instructions of the driver and guide, use seat belts or safety equipment where provided or required, and remain seated when instructed.

Participants must not interfere with the driver or the vehicle controls and must not engage in dangerous, violent or seriously disruptive conduct. Smoking restrictions and prohibited substance restrictions apply. A Participant is responsible for damage caused intentionally or negligently, subject to applicable law.

The Operator may refuse or end participation where objectively necessary for safety or public order. Where participation ends because of a serious Participant breach, no automatic refund applies, but only to the extent permitted by law and consistent with the disclosed circumstances.

Alcohol

On rides where alcoholic beverages are included, such as the Beer Ride and the Prosecco Ride, alcohol is available only where legally and operationally permitted, and only as described in the inclusions of the selected product.

• Alcohol is not served or made available to persons under 18, and the Operator may request proof of age.
• Alcohol is not served to a visibly intoxicated person and is never served to the driver.
• The Operator may refuse alcohol service or participation where necessary for safety.
• Participants remain responsible for responsible consumption.
• Non alcoholic alternatives are available where included in the selected product.

Local restrictions and safety instructions apply. The inclusions displayed in the booking system govern what is provided.

Minors and booking authority

The person making a binding Booking must have the legal capacity to do so. A person booking on behalf of a group confirms that they are authorized to provide the necessary booking information.

Minors must be supervised as required by the relevant ride and applicable law. Alcohol related products and alcohol consumption are restricted to adults. The Customer must not enter unnecessary sensitive data about other Participants and is responsible for communicating the applicable safety and age restrictions to the group.

Vouchers, extras and bundles

A voucher code is applied during booking. A voucher may give a percentage or a fixed amount discount and may carry a validity period, a minimum order amount and a limit on the number of redemptions, as shown for that voucher. Ride or product restrictions apply where set for the voucher.

Extras can be selected in the quantities offered for the ride, and a bundle can be added in the quantity offered for the booking. Where a voucher or bundle has commercial terms that are not fully defined, those terms are confirmed with the Booking rather than assumed. Refund treatment of a voucher follows the cancellation policy disclosed with the Booking.

Complaints

A Customer can submit a complaint through the published contact channel. Please include identifying information, the Booking code, a description of the issue and any relevant evidence. The Operator confirms receipt and handles the complaint according to applicable Slovak consumer law. Your statutory rights remain unaffected.

Alternative dispute resolution

Please first request a remedy directly from the Operator. If you are an eligible consumer and are not satisfied with the response, you may use alternative dispute resolution under Slovak law. The relevant entity may be the Slovak Trade Inspection (Slovenská obchodná inšpekcia) unless another competent entity applies. Your access to a court remains unaffected.

Liability

The Operator remains responsible under mandatory applicable law, and nothing here excludes liability that cannot legally be excluded. No blanket exclusion applies to death, personal injury, intent or gross negligence.

Customer belongings remain the Customer's responsibility, unless loss or damage was caused by the Operator in circumstances that create legal liability. The Customer may be responsible for damage caused intentionally or negligently by the Customer or the group. Indirect losses may be limited only to the extent legally permitted and reasonably foreseeable. Statutory consumer rights prevail over any conflicting wording.

Governing law, languages and final provisions

Slovak law applies, without depriving a consumer of the mandatory protections applicable under the relevant law. The Slovak text is the authoritative operating version to the extent permitted by mandatory consumer law; the English and German texts are translations provided for accessibility.

If one provision is invalid, the remainder stays in effect. Material changes are published with an updated date. The version accepted with a Booking remains available or identifiable for evidentiary purposes, and changes do not retroactively remove rights attached to an already concluded Booking.